FAQ

 

Q: How do I learn more about a product that you offer online?
A:
If you would like more information on any of our products, please email us at studio@sumietachibana.com

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Q: How often do you add items to your inventory?
A:
We are constantly adding new products to our online shop. The best way to stay updated is by joining our newsletter.

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Q: Can I make changes to my order once it has been placed?
A:
As long as your order has not shipped, you may change it. However please email us immediately studio@sumietachibana.com We ship most items same or next day.

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Q: Can I add items to my order after it is placed?
A:
As long as your order has not shipped, you may add items to it. However please email us immediately studio@sumietachibana.com We ship most items same or next day.

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Q: Can I cancel my order after it's been placed?
A:
If, for any reason, you would like to cancel an order you have placed, please contact us immediately studio@sumietachibana.com As long as we have not shipped your items, we can cancel the order.

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Q: What is your return policy?
A:
We are confident that you will love what you purchase, but you can review our shipping, returns, & exchanges policy for details on how to return an item. 

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Q: How do you ship the orders?
A: Most orders are shipped within 1-3 days using either USPS first class or priority mail service with delivery confirmation. If there are any delays, you will be notified immediately. 

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Q: Can I upgrade my shipping to a faster service and/or add insurance?
A: Yes of course. Please contact us upon your order and let us know how you would like your package to be shipped. studio@sumietachibana.com We will then send you an additional invoice for the added cost. Once the balance payment is cleared, your package will be shipped.

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Q: If I'm in Los Angeles, can I pick up the items and avoid shipping costs?
A: At this time our studio is only open for clients requesting custom orders.  All online orders are only available to ship.

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Q: Where is your studio located, and what are the hours?
A: Studio visits are by appointment only for custom order clients.  The studio is located in Lake View Terrace, CA.  Please call 917.653.5438 or send us an email at: studio@sumietachibana.com

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Q: Can I visit and shop at your studio?
A: At this time our studio is only open for clients requesting custom orders.  

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Q: Do you offer gift wrap?
A:  All items receive complimentary gift wrap, both online and in studio.

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Q: Do you sell wholesale?
A:Yes we do.  Please send us a proof of your retail business (link to your online shop or physical store address) and what products you are most interested in buying to: studio@sumietachibana.com  Then we will send you our wholesale policy and order form.