Shipping, Returns, & Exchanges

 

All items with the exception of custom orders ship within 1-3 business days upon order of completion and payment.  Orders placed within the United States ship via USPS first class or priority mail with delivery confirmation.  International packages ship via USPS first class mail with delivery confirmation.

You may upgrade your shipping to a faster service and/or add insurance.  Upon placing your order, please contact us and let us know how you would like your package to be shipped to studio@sumietachibana.com We will then send you an additional invoice for the added cost.  Once the balance has been paid, your package will be shipped.

If you are in the Los Angeles area and would like to pick up your order to avoid shipping cost, let us know!  Simply place your order online and use the coupon code: pickup    Then let us know when you would like to pick up your order at studio@sumietachibana.com

We accept refunds and exchanges.
In order to receive a full refund of the purchased item(s), item(s) must be postmarked within 14 days of receipt in its original condition. The customer is responsible for the cost of shipping and the safe return of all packages. Please insure and track all packages to assure arrival. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment. You will be credited your full payment amount less the cost of shipping within 14 business days of the received returns.

An  postmarked up to 30 days after shipment.
In order to exchange a purchased item(s), item(s) must be postmarked within 30 days of receipt in its original condition. The customer is responsible for the cost of shipping and the safe return of all packages. Please insure and track all packages to assure arrival. Once your item(s) are received and inspected, we will send you an email to notify you that we have received your item(s). We will also notify you of the approval or rejection of your store credit or exchange.  If approved, then your store credit of the item(s) will be issued minus the shipping cost.  For exchanges, please let us know which item(s) you wish to exchange  with the original item(s).

All Sale items are FINAL SALE. 
They cannot be returned, refunded, and/or exchanged.

Please direct any further questions to studio@sumietachibana.com