Shipping, Returns, & Exchanges

 

All items with the exception of custom orders ship within 1-3 business days upon order of completion and payment.  Orders placed within the United States ship via the service of your choice.

If you would like to add insurance, please contact us and let us know how you would like your package to be shipped to studio@sumietachibana.com We will then send you an additional invoice for the added cost.  Once the balance has been paid, your package will be shipped.

We accept returns and exchanges.

Returns and Exchanges should be shipped to:
Sumie Tachibana
PO Box 431
Sugarland, TX 77487-0431

Please contact us before sending back the item.
In order to receive a full refund of the purchased item(s), item(s) must be postmarked within 14 days of receipt in its original condition. The customer is responsible for the cost of shipping and the safe return of all packages. Please insure and track all packages to assure arrival. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment. You will be credited your full payment amount less the cost of shipping within 14 business days of the received returns.

In order to exchange a purchased item(s), item(s) must be postmarked within 30 days of receipt in its original condition. The customer is responsible for the cost of shipping and the safe return of all packages. Please insure and track all packages to assure arrival. Once your item(s) are received and inspected, we will send you an email to notify you that we have received your item(s). We will also notify you of the approval or rejection of your store credit or exchange.  If approved, then your store credit of the item(s) will be issued minus the shipping cost.  For exchanges, please let us know which item(s) you wish to exchange  with the original item(s).

All Sale items are FINAL SALE. 
They cannot be returned or exchanged.

Please direct any further questions to studio@sumietachibana.com